Refund Policy

Policy turboffer-refund-20261028-v1. Applies to new orders under the 28 October catalog after checkout opens. Earlier orders retain their original refund conditions.

When a full refund is available

Both conditions must be met. The window starts when payment is confirmed. We use the time your request reaches us, including the last moment of the stated window. Answer use is measured for that paid access key up to that time, across devices on which it is used.

Successful hints and meeting summaries count. Failed or cancelled requests, warm-up requests and duplicate retries do not. If the result of a request is uncertain, we review it manually. These counts are refund conditions, not limits on using the app.

How to request a refund

Write to support@turboffer.com and include your order number. A reason is optional. Do not send your access key, wallet recovery phrase or private key. We check the order and confirm the return details with you.

How the funds are returned

Refunds are made manually by an operator. We send the refund within three business days after receiving your request and checking the order and return details. The network determines when it arrives.

We return 100% of the USDT actually received for that order, in the same asset and network, without currency conversion. Turboffer pays the fee for the return transfer; the original network fee you paid separately is not reimbursed. Once refunded, only the access granted by that order is revoked. Other paid access keeps its own terms.

Late or mistaken transfers

A late transfer or an amount that does not exactly match the invoice is reviewed manually and is not automatically credited. Write with your order number and transaction hash. Do not send another payment while the first transfer is being checked. Recovery from another network or token depends on whether the funds can be accessed; contact us before trying a correction.

This voluntary policy does not limit your mandatory rights. Read the Terms of Use and Privacy Policy.